Frequently asked questions

What payment methods do you accept?

We accept the following methods of payment: Visa, Mastercard, Delta, Maestro/Switch and American Express (online only). We also accept payment via PayPal.

Can I amend an existing order?

We aim to despatch orders quickly and therefore cannot guarantee we will be able to make ammendmens. However, please call us on 01395 577363 (Monday - Saturday 10am-5pm) and we will do our best to assist.

When can I expect to receive my delivery?

If you chose 'Standard' delivery, your order will usually be delivered between 3-5 working days. If we estimate your order will not be delivered in this time, we will contact you by email. If you opted for 'Next Day' delivery, your order will be delivered the next working day if you placed your order before 12pm Monday - Thursday. Orders placed after this time (for example, on weekends and bank holidays) will be dispatched on the next working day and will be delivered the working day after. If we estimate your order will not be delivered in this time, we will contact you by email.

How much does postage cost?

You can pick you item up for free in store. Your item will be available to pick-up the next working day. Standard delivery: £3.99 Next day delivery: £5.99

How do I return an item?

We promise to refund any item you are not happy with providing you contact us within 14 days of receiving your item and then return it following an additional 14 days.

Returns Instructions:

1. Please package up the unwanted item(s) in the original condition and packaging with all labels still attached.

2. Please label your parcel with the sticker provided in your parcel and post back to us using your local Post Office. We suggest requesting that the clerk provides you with a proof of posting. Retain the proof of posting until you receive a refund.

3.You will receive a confirmation email when your refund has been processed.

N.B. We will consider the overall condition of the product returned prior to making a refund and any relevant product packaging should be present as well as the item being in a re-saleable condition. We will take into account that some returns may be devalued by handling or marks which could affect the amount we can refund. We regret that we are unable to accept returns of jewellery for piercings for hygiene reasons unless defective in quality, description or performance.*

Please be advised, all refunds can take up to 14 days to process.