SHIPPING & RETURNS

Shipping Policy

We currently only ship to the UK and offer the following postage options:

 

Free store pick-up: Monday to Saturday 10am - 5pm

 

Standard delivery: £3.99, delivery usually takes between 3-5 working days

 

Next day delivery: £5.99, orders placed Monday - Thursday before 12pm will be delivered to you the next working day

 

 

 

Returns Policy

Do you want to return something? No Problem! We promise to refund any item you are not happy with, providing you contact us within 14 days of receiving your item and then return it following an additional 14 days.

 

Returns Instructions:

 

1. Please package up the unwanted item(s) in the original condition and packaging with all labels still attached.

 

2. Please label your parcel with the sticker provided in your parcel and post back to us using your local Post Office. We suggest requesting that the clerk provides you with a proof of posting. Retain the proof of posting until you receive a refund.

 

3. You will receive a confirmation email when your refund has been processed. Please be advised, all refunds can take up to 14 days to process. 

 

N.B. We will consider the overall condition of the product returned prior to making a refund and any relevant product packaging should be present as well as the item being in a re-saleable condition. We will take into account that some returns may be devalued by handling or marks which could affect the amount we can refund. We regret that we are unable to accept returns of jewellery for piercings for hygiene reasons unless defective in quality, description or performance.